ITIL V3 Continual Service Improvement

ITIL V3 Continual Service Improvement Hewlett Packard s.r.o. http://www8.hp.com/cz/cs/training/portfolio/itil.html
Pořadatel:
Typ: veřejný kurz , kurz
Vybraný termín:  04.06. - 06.06.2018    3 dny
Další termíny:
Cena bez DPH: 27 060 Kč http://www8.hp.com/cz/cs/training/portfolio/itil.html
Cena s DPH: 32 743 Kč
Popis ceny:
27060 Kč / 1122 EUR
Vedeno v jazyce: českyanglicky
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Popis kurzu

Toto školení vede nejenom k získání samostatné kvalifikace pro oblast Continual Service Improvement (průběžné zlepšování služby), avšak je zároveň jedním z modulů životního cyklu vedoucích k získání kvalifikace odborné úrovně ITIL Expert. Školení se zabývá všemi aspekty oblasti Continual Service Improvement a vychází z manuálu ITIL V3. Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; pro úspěšné vykonání zkoušky musí studenti dosáhnout 70% správnosti odpovědí). Uvedená cena neobsahuje poplatek za certifikační zkoušku.

This course teaches students how to plan, implement and optimize the ITIL Continual Service Improvement (CSI) processes. By implementing CSI best practices, IT organizations create and maintain business value through improved design, transition, and operation of services. Price of exam is not included in the price of the course.

  • The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
  • IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
  • Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
  • Demonstrate 2 to 4 years of professional experience in the ITSM market place

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement
  • Examination candidates should be aware that at least 21 hours or personal study are required.

Following the completion of this course, the candidate will know:

  • The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective
  • How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Continual Service Improvement processes
  • The roles and responsibilities within ITIL Continual Service Improvement and the activities and functions to achieve Service Improvement excellence
  • Technology and implementation considerations surrounding ITIL Continual Service Improvement
  • Challenges, Critical Success Factors and Risks associated to ITIL Continual Service Improvement
  • Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Continual Service Improvement” examination from EXIN, ISEB or APM Group. This certificate is worth 3 credits in the ITIL Version 3 Qualification Scheme. Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass. Exam can be taken with APMG, EXIN or ISEB.
  • For more info about this course please open datasheet
Available certifications

When you complete this training, you can register for the following certification/s.

  • ITIL Certificate in Continual Service Improvement

The following certifications are not included in the price of training session.

  • Other modular courses covering ITSM Lifecycle stream or Capability stream leadng to the ITIL Expert in IT Service Management Certifate
V angličtině



Všechny termíny konání kurzu


Kurz je zařazen v sekcích

IT management , IT testování a řízení kvality

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