ITIL V3 Operational Support and Analysis

ITIL V3 Operational Support and Analysis Hewlett Packard s.r.o. http://www8.hp.com/cz/cs/training/portfolio/itil.html
Pořadatel:
Typ: veřejný kurz , kurz
Vybraný termín:  04.06. - 08.06.2018    5 dnů
Další termíny:
Cena bez DPH: 36 900 Kč http://www8.hp.com/cz/cs/training/portfolio/itil.html
Cena s DPH: 44 649 Kč
Popis ceny:
36900 Kč / 1530 EUR
Vedeno v jazyce: českyanglicky
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Popis kurzu

Toto školení je zaměřeno na zásady provozu služeb a řízení událostí, řízení problémů, řízení přístupu a plnění požadavků. Vedle hlavního procesu se školení podrobně zabývá osmi vedlejšími podpůrnými procesy, jejich interakcí a zajištěním jejich účinnosti. Školení se zabývá také organizací provozu služeb, úlohami, odpovědností, technologiemi a jejich významem. Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; pro úspěšné vykonání zkoušky musí studenti dosáhnout 70% správnosti odpovědí). Uvedená cena neobsahuje poplatek za certifikační zkoušku. Při úspěšném absolvování tohoto školení má účastník nárok na zisk 34 bodů PDU pro ziskání či udržení certifikace podle PMI® stupně PMP®.

This course focuses the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes. In support of the main processes the course details how eight additional processes interact with and enable their effectiveness. Organizing for Service Operation, roles, responsibilities, technology and their considerations are included. This course contains formal examination (closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes; students must get 70% correct in order to pass). Price of exam is not included in the price of the course. On successful completion of this course, the student can claim 34 education units or PDUs that can be used to attain or maintain the PMI® PMP® credential.

  • IT professionals who require a deep understanding of Operational Support and Analysis processes and how they may be used to enhance the quality of IT service support within an organization
  • Operational staff involved in the activities of the following processes and/or functions: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management

Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:

  • ITIL Foundation in IT Service Management for more than one year (ITIL Version 3 Foundation Certificate, or ITIL Version 2 Foundation Certificate plus the ITIL V3 Foundation Bridge Certificate)
  • ITIL Service Desk, Incident and Problem Management Practitioner
  • ITIL Incident Management Practitioner
  • ITIL Problem Management Practitioner

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Examination candidates should be aware that at least 12 hours of personal study are required.

Upon successful completion of this course participants will understand:

  • The importance of the concept of Service Management as a Practice.
  • The activities, methods and functions used in each of the ITIL Operational Support and Analysis processes.
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence.
  • How the ITIL Operational Support and Analysis processes interact with other Lifecycle processes.
  • How to measure the ITIL Operational Support and Analysis processes and functions.
  • The involvement of Information Management in the ITIL Operational Support and Analysis processes.
  • The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Operational Support and Analysis. Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Operational Support and Analysis” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
  • For more info about this course please open datasheet
Available certifications

When you complete this training, you can register for the following certification/s.

  • “ITIL Certificate in Operational Support and Analysis”

The following certifications are not included in the price of training session.

  • Other modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Expert Qualification
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IT management , IT testování a řízení kvality

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