ITIL V3 Operational Support and Analysis

Tento vzdělávací kurz/seminář pořádaný společností Hewlett Packard s.r.o. již proběhl 11.12.2017.
Doporučujeme kurzy s podobnou tematikou níže nebo si můžete vybrat z kategorií:
IT management , IT testování a řízení kvality

Název      Cena     
ITIL V3 Continual Service Improvement
Hewlett Packard   Bratislava   32 743 Kč s DPH
18.12.
20.12.
2017
ITIL V3 Continual Service Improvement
Hewlett Packard   Praha   32 743 Kč s DPH
18.12.
20.12.
2017
ITIL V3 Foundation for IT Service Management
Hewlett Packard   Praha   19 348 Kč s DPH
18.12.
20.12.
2017
ITIL V3 Service Offerings and Agreements
Hewlett Packard   Praha   44 649 Kč s DPH
18.12.
22.12.
2017
ITIL® Practitioner
Hewlett Packard   Praha   19 348 Kč s DPH
21.12.
22.12.
2017
CompTIA Security+
Gopas   Praha   20 500 Kč 
8.1.
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2018
GOC3641 - Správa životního cyklu aplikace pomocí VS a TFS
Gopas   Brno   23 500 Kč 
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12.1.
2018
GOC3641 - Správa životního cyklu aplikace pomocí VS a TFS
Gopas   Praha   24 000 Kč 
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2018
GOC56 - Bezpečnost a hacking Android aplikací
Gopas   Praha   31 000 Kč 
8.1.
12.1.
2018
ITIL® 2011 Foundation + Practitioner
Gopas   Brno   32 700 Kč 
8.1.
12.1.
2018
ITIL® 2011 Foundation + Practitioner + certifikační zkouška
Gopas   Brno   44 100 Kč 
8.1.
12.1.
2018
GOC163 - Zákon o kybernetické bezpečnosti a GDPR - technické a procesní požadavky
Gopas   Brno   12 200 Kč 
11.1.
12.1.
2018
ITIL® 2011 Practitioner
Gopas   Brno   16 500 Kč 
11.1.
12.1.
2018
ITIL® 2011 Practitioner + certifikační zkouška
Gopas   Brno   22 500 Kč 
11.1.
12.1.
2018
Advanced Tools for AIX Performance Analysis
Gopas   Brno   52 500 Kč 
15.1.
18.1.
2018
Advanced Tools for AIX Performance Analysis
Gopas   Praha   52 500 Kč 
15.1.
18.1.
2018
Certified Ethical Hacker v9
Gopas   Praha   56 000 Kč 
15.1.
19.1.
2018
COBIT® 5 Foundation
Gopas   Praha   18 900 Kč 
15.1.
16.1.
2018
COBIT® 5 Foundation + certifikační zkouška
Gopas   Praha   22 500 Kč 
15.1.
16.1.
2018
GOC27 - Modelování podnikových procesů (Business Process Modeling) pomocí UML
Gopas   Praha   16 300 Kč 
15.1.
17.1.
2018
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Obsah již proběhlého kurzu

Toto školení je zaměřeno na zásady provozu služeb a řízení událostí, řízení problémů, řízení přístupu a plnění požadavků. Vedle hlavního procesu se školení podrobně zabývá osmi vedlejšími podpůrnými procesy, jejich interakcí a zajištěním jejich účinnosti. Školení se zabývá také organizací provozu služeb, úlohami, odpovědností, technologiemi a jejich významem. Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; pro úspěšné vykonání zkoušky musí studenti dosáhnout 70% správnosti odpovědí). Uvedená cena neobsahuje poplatek za certifikační zkoušku. Při úspěšném absolvování tohoto školení má účastník nárok na zisk 34 bodů PDU pro ziskání či udržení certifikace podle PMI® stupně PMP®.

This course focuses the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes. In support of the main processes the course details how eight additional processes interact with and enable their effectiveness. Organizing for Service Operation, roles, responsibilities, technology and their considerations are included. This course contains formal examination (closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes; students must get 70% correct in order to pass). Price of exam is not included in the price of the course. On successful completion of this course, the student can claim 34 education units or PDUs that can be used to attain or maintain the PMI® PMP® credential.

  • IT professionals who require a deep understanding of Operational Support and Analysis processes and how they may be used to enhance the quality of IT service support within an organization
  • Operational staff involved in the activities of the following processes and/or functions: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management

Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:

  • ITIL Foundation in IT Service Management for more than one year (ITIL Version 3 Foundation Certificate, or ITIL Version 2 Foundation Certificate plus the ITIL V3 Foundation Bridge Certificate)
  • ITIL Service Desk, Incident and Problem Management Practitioner
  • ITIL Incident Management Practitioner
  • ITIL Problem Management Practitioner

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Examination candidates should be aware that at least 12 hours of personal study are required.

Upon successful completion of this course participants will understand:

  • The importance of the concept of Service Management as a Practice.
  • The activities, methods and functions used in each of the ITIL Operational Support and Analysis processes.
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence.
  • How the ITIL Operational Support and Analysis processes interact with other Lifecycle processes.
  • How to measure the ITIL Operational Support and Analysis processes and functions.
  • The involvement of Information Management in the ITIL Operational Support and Analysis processes.
  • The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Operational Support and Analysis. Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Operational Support and Analysis” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
  • For more info about this course please open datasheet
  • Other modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Expert Qualification