ITIL® Practitioner

ITIL® Practitioner Hewlett Packard s.r.o. http://www8.hp.com/cz/cs/training/portfolio/itil.html
Pořadatel:
Typ: veřejný kurz , kurz
Vybraný termín:  21.12. - 22.12.2017    2 dny
Cena bez DPH: 15 990 Kč http://www8.hp.com/cz/cs/training/portfolio/itil.html
Cena s DPH: 19 348 Kč
Popis ceny:
15990 Kč / 663 EUR
Vedeno v jazyce: anglicky
mapa se načítává ...

Popis kurzu

This activity-based course provides experience using many ITSM tools, several guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements and Metrics. The course builds on the what and why that was presented in ITIL Foundation and gives ITIL practitioners the know-how to identify and deliver improvement initiatives in the workplace. ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization's requirements.

This activity-based course provides experience using many ITSM tools, several guiding principles and IT best practices while applying concepts of Communication, Organizational Change Management and Measurements and Metrics. The course builds on the what and why that was presented in ITIL Foundation and gives ITIL practitioners the know-how to identify and deliver improvement initiatives in the workplace. ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization's requirements.

  • The course is suitable for diverse groups of people who have a stake in the effectiveness and efficiency of IT Service Organizations
  • The course will also be of value to leaders and managers in IT or the Business who want to obtain a practical experience and understanding of how to enable ITSM to add value to the business.

ITIL Foundation Certificate in IT Service Management

After completing this course students will be able to:

  • Course Introduction
  • Introductio n to ITIL Practitioner
  • Guiding Principles
  • The CSIApproach
  • Measurements and Metrics
  • Communication
  • Organizational Change Management
  • For more info about this course please open datesheets: datasheet
  • HF437S: ITIL Service Strategy
  • HF438S: ITIL Service Design
  • HF439S ITIL Service Transition
  • HF440S: ITIL Service Operation
  • HF441S: ITIL Continual Service Improvement
  • HF427S ITIL Service Offerings and Agreements
  • HF428S: ITIL Operational Suppor t and Ana lysis
  • HF429S: ITIL Release, Control and Validation
  • HF430S: ITIL Planning, Protection and Optimization
  • HF442S: ITIL Managing Across the Lifecycle
  • UC411S: IT Governance Awareness
  • H9P61S DevOps Awa reness
  • H9P64S: IT41T™ Awareness
  • H9P66S: SIAM Awareness
  • H9P67S: Project Management Awareness
  • H9P70S: Security Awareness



Kurz je zařazen v sekcích

IT management , IT testování a řízení kvality

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